Sometimes the touch screen moves at such a slower rate that it causes the system to slow down or “freeze.” A “freeze” results in a black screen as the system tries to self-reboot.
This is why the manual “reboot” with the battery cable helps.
Wait for the screen that says “Download Complete.” Now, everything should be working better with your My Ford Touch system.
Of course, if this process doesn’t work, then please, visit your Ford or Lincoln Service Department.
The My Ford or My Lincoln Touch system uses an interface module that works kinds of like an automated traffic signal light.
Often the system can get out of phase and cause connection problems.
The Sync system will display a 6-digit PIN number when it begins “searching” for your phone.
When your phone “recognizes” Sync, the it will show Sync Not Connected in your list of trusted devices.
With your vehicle on and running (in park), go to the Settings tab (in the Phone corner of the My Ford Touch). On the next page, tap the phone tab (usually shows the model number of the phone or the name you have given your phone). Let the vehicle run for at least four or five minutes.
On the right side of the screen, touch the Delete tab. Loosen the bolt holding the black battery cable clamp assembly (on the battery’s negative pole). Completely power down your phone for at least a minute. While it’s rebooting, replace the battery cable clamp assembly and retighten the clamp. Your vehicle may start up with the AM radio on, so for now, just turn down the radio and give the vehicle a few minutes to reboot before resetting anything (such as the time).